Frequently Asked Questions
Everything you need to know about your Nocturne experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits or sticking to your usual size for oversized pieces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At Nocturne, we are committed to conscious fashion. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to reduce our environmental footprint.